What To Ask Your IT Support Company

What To Ask Your IT Support Company

Being a Local IT Support Company, Systems Integration have onboarded tens of businesses across Swindon and Wiltshire. And over the past 10 years alone, the competition in the industry has grown tenfold.

If you are a business looking for a reliable IT Support partner, you want to ensure you are getting the best. It goes without saying that we would automatically recommend ourselves. But we believe it is only fair that you know what you are getting, not just from ourselves but from any IT support partner you choose.


Here are the top questions we believe you should ask any IT Company before you sign the dotted line….

What levels of support do you offer?
Every business has different requirements for IT Systems. We ensure that our It Support packages and IT hardware packages are flexible and affordable. NO Tie Ins.
This allows you to pick and choose the level of support. Whether it’s per user, per server or per PC. We can agree a choice that suits not just your requirements but also your budget.
Is your support live 24/7 x 365?
It is well known that IT issues don’t just occur during the normal 9-5 working week. . Our routine service is available during the hours of 8:30am to 6pm Monday to Friday. But we also offer a remote out of hours support service.
How will my account be managed routinely?
All of our contracted clients have a dedicated Account Manager. Your manager is there to provide you with personal support. They will have full knowledge of your systems and your requirements. They will ensure there are regular catch ups and ensure you have a constant point of connection giving you full access to the skills and services that we provide.
Do you provide a remote service?
Providing a remote monitoring structure is a key part of our Service. We monitor your systems afar, to ensure that your hardware is fully optimised and operating at its peak capacity. In effect, our remote monitoring services provide proactive management, highlighting and reducing potential incidents, prior to them having a detrimental effect. In addition, our real time monitoring defends against potential cyber-attacks.
Do you have simple to follow escalation process if an IT issue does arise?
We have a clearly defined escalation process. If any ticket is raised, it will always be followed through to conclusion. If required, your assigned account manager will keep you updated throughout the project.
What makes your IT Support stand out above the rest.
Systems integration has over 20+ years in the industry. We are known throughout the region of being one of the few IT support services providers that has flexible contracts. All our engineers are specialists in their fields, whether it is cyber security, Microsoft packages, disaster recovery or account management. They are trained in all the latest systems and procedures. Thus, ensuring that our customers and their systems are always equipped with the latest technologies.
I want to grow my business – Can your business cope?


We manage It services for various industries, from small SMEs to larger corporations. When we partner with you, we strategically align our approach, ensuring it that looks far beyond the immediately visible requirements. If you are looking to scale up, so can our systems and support.

If you are looking to update your systems or improve your IT Efficiency, feel free to get in touch. We are one of the few IT Companies that are happy to give free and impartial advice

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