Why You need IT Support

Why You need IT Support

The Hidden Costs of Downtime: Why IT Support is an Investment

This month we look at the hidden costs of IT downtime and why it is crucial to have a solid IT support team available when needed. Every minute your system is down translates to lost productivity, revenue, and potentially, customer trust. But, the true cost of downtime goes beyond the immediate financial impact.  We delve into the hidden costs of downtime and explore why investing in IT support is a strategic decision for businesses of all sizes.

Beyond Lost Revenue:

  • Reduced Productivity: Downtime means employees are unable to access essential tools and data, hindering their ability to work effectively. This translates to missed deadlines, delayed projects, and overall inefficiency.
  • Customer Frustration and Lost Trust: When customers can’t access your online store, place orders, or get support, it creates frustration and damages your reputation. Regaining trust can be an uphill battle and with there being so much competition in nearly every sector, you do not want to be one that loses out…
  • Employee Morale: Technical issues and constant troubleshooting can be demoralising for employees. Proactive IT support ensures a smooth workflow and boosts employee morale.

The Domino Effect:

  • Reputational Damage: Negative online reviews and social media buzz about downtime can spread quickly, impacting your brand image and future sales.
  • Compliance Risks: Downtime can lead to missed regulatory deadlines or data breaches, resulting in hefty fines and legal repercussions.
  • Wasted Resources: When IT problems arise, internal IT staff or management may be forced to scramble and neglect core responsibilities, leading to wasted resources and lost focus.

Investing in Peace of Mind:

  • Prevention is Key: Proactive IT support focuses on preventing issues before they disrupt your business. Regular maintenance, security updates, and data backups minimize downtime risk.
  • Faster Resolution: A reliable IT support team such as Systems Integration can diagnose and resolve issues quickly, minimising downtime and ensuring a swift recovery.
  • Focus on Growth: When you outsource your IT support, you free up your team to focus on core business activities, driving growth and innovation.

IT Support: A Strategic Advantage:

As we say to many of our local clients in Swindon and Wiltshire, having a dedicated IT support team is not just a cost; it’s an investment in the smooth operation, efficiency, and overall success of your business. By minimising downtime, protecting your data, and ensuring a secure and productive work environment, IT support gives you a strategic advantage in today’s competitive landscape.

If you believe that there are ways that your IT infrastructure can be improved or upgraded, then please feel free to get in touch with us. Our IT technicians are experienced in all aspects of IT support, from disaster recovery to cyber security, Microsoft programs and training for staff right through to protection for your building with state of the art CCTV and security systems.

Systems Integration, helping business in Swindon with their IT needs for 25+ years!


Understanding IT Security Jargon

Understanding IT Security Jargon

Demystifying IT Security Jargon

We often get asked by our clients what a lot of the technical terms mean, and when it comes to IT security, well, there are a lot, and it is easy to see why many individuals get a bit perplexed when it comes to understanding what our technicians are trying to say.

This month we aim to give you the knowledge so misunderstandings are a thing of the past – Welcome to Systems Integration’s very own IT Security definition guide,  giving a  breakdown of some common jargon to help you understand the concepts better:

  • Authentication: Verifying someone’s claimed identity. Like checking your ID at a bank.
  • Authorization: Granting access to specific resources based on your identity. Like having the right key for a specific door.
  • Encryption: Scrambling data to make it unreadable without a special key. Like writing a secret message in a code only you and the recipient understand.
  • Firewall: A software program or hardware that filters incoming and outgoing traffic on a network, blocking suspicious activity. Imagine it as a security guard at a network gate, checking everyone who enters or leaves.
  • Phishing: Deceptive emails or messages designed to trick you into revealing personal information or clicking on malicious links. Think of it as someone pretending to be a friend to lure you into danger.
  • Malware: Malicious software like viruses, worms, or trojan horses that can damage or steal data. It’s like a computer illness that can harm your device.
  • Vulnerability: A weakness in a computer system or software that hackers can exploit. Like a loose lock on a door that a thief could break.
  • Patch: A fix for a software vulnerability released by the developer. Think of it as a security patch applied to the loose lock to make it harder to break.
  • Two-factor Authentication (2FA): Adding an extra layer of security by requiring a second verification step beyond a password, like a code sent to your phone. Imagine needing both a password and a fingerprint scan to access a high-security area.
  • Confidentiality: Ensuring that information is only accessible to authorized individuals.
  • Integrity: Maintaining the accuracy and completeness of information
  • Intrusion detection and prevention systems (IDS/IPS): Systems that monitor networks for suspicious activity and take action to block attacks.

These listed are just a few examples, but they should give you a better understanding of some key IT security terms.

As the list is endless though, here are some additional tips:

  • Don’t hesitate to ask! If you encounter a term you don’t understand, research it online or get in touch with one of our IT support Engineers
  • Security awareness training: Many IT support companies offer training programs to help users understand basic security practices and we are not an exception, we offer advice and training on all aspects of IT Security
  • Stay informed: Keep yourself updated on the latest cybersecurity threats and best practices by visiting our blog on a regular basis.
Common IT Issues And Fixes

Common IT Issues And Fixes

IT Support Troubleshooting Guide for Common Issues

As experienced IT support providers, we come across many IT issues that are quite easily rectified.  This month we look at the most common problems we help our clients with, some are simple, but some may prove more tricky – If that is the case don’t hesitate to contact the System Integration support team for further assistance.

General Troubleshooting Tips:

  • Restart the Device: A simple restart can often resolve temporary glitches and software conflicts.
  • Check Cables and Connections: Ensure all cables are securely plugged into your computer, monitor, router, and other peripherals.
  • Update Software and Drivers: Outdated software and drivers can cause compatibility issues and security vulnerabilities. Regularly update your operating system, applications, and device drivers.

Specific Issues and Solutions:

  • Slow Performance:
    • Close unnecessary programs running in the background.
    • Run a disk cleanup to remove temporary files and free up storage space.
    • Check for and remove malware or viruses that could be consuming resources.

Slow Internet Connection:

    • Restart your router and modem.
    • Check your internet service provider (ISP) for outages in your area.
    • Test your internet speed using online tools and compare it to your subscribed plan.
  • Password Issues:
    • If you forgot your password, try resetting it using security questions or a registered email address.
    • For complex password management, consider using a password manager tool.
  • Printer Problems:
    • Ensure the printer is turned on and properly connected (wired or wireless).
    • Check for and clear any paper jams or errors displayed on the printer panel.
    • Make sure the correct printer is selected in your software applications.
  • Software Errors:
    • Identify the error message and search online for solutions related to that specific error code.
    • Reinstall the problematic software if the error persists.

Additional Resources:

  • Many software vendors provide online troubleshooting guides and FAQs on their websites.
  • It can be noted that our technicians have a vast knowledge of software, their functionalities, and can often provide guidance or even provide access to the manufacturers software documentation that may not be initially provided.

Always Remember:

  • If you do have an issue you cannot resolve, document the problem and what you have done:  Notes on the symptoms, error messages, and any troubleshooting steps you’ve already tried, will provide are vital for to support technicians to be able to identify faults
  • Be Clear and Concise: The more information you provide about the problem, the faster the IT team can diagnose and resolve it.

The team at Systems Integration are always on hand to assist if you do have any IT issues, so please feel free to get in touch, if your or your business need any advice

National or Local IT Support – Which Is Best For You

National or Local IT Support – Which Is Best For You

Local or National IT Support

When looking for IT support, should you consider a large National Firm or a local business? This month we tell you the compelling reasons to choose a local IT support company over a national one, particularly for businesses in Swindon, and Wiltshire.

Faster response times and on-site support: Being Swindon based, we are physically closer, allowing us to respond to urgent issues more quickly and efficiently. Whether it’s a hardware failure or a software glitch, we can get a technician onsite quickly, saving valuable downtime and minimising disruptions.

Personalized service and understanding of your specific needs: Being local we do tend to have a smaller clientele, allowing them to provide more personalised attention and develop a deeper understanding of your unique business needs, IT environment, and local regulations.

Community investment and relationship building: Choosing a local company such as ourselves keeps your money circulating within the Swindon community, supporting local jobs and businesses. (The team at Systems Integration are all residents). You are also more likely to build a long-term relationship with our technicians and will get to know the people you will be working with, fostering trust and collaboration.

Knowledge of local infrastructure and regulations: Being local means we are familiar with the specific internet service providers, telecoms, and data security regulations relevant to Swindon and Wiltshire. This local knowledge can be invaluable in troubleshooting issues and ensuring compliance.

Potential for cost-effectiveness: While national companies may offer economies of scale, as a local IT Support we have lower overhead costs, which can translate to more competitive pricing. Additionally, you will not be paying for travel costs for on-site support.

Focus on small and medium businesses: We specialise in serving small and medium businesses (SMBs), meaning we understand the unique challenges and budgets of businesses in your size range. This can lead to more tailored solutions and cost-effective options.

  • Experience, expertise and reputation: Do they have a proven track record of success with businesses like yours? If you are a SME in Swindon, then our reputation alone can give assurance that we know how to make IT partnerships last. Google reviews for local businesses such as ours are purely for us, unlike National Companies who may have tens of reviews, but are they for your local branch?
  • Pricing and transparency: We pride ourselves on our prices. We offer clear and competitive fees? And can they be tailored to your business needs? This is where System Integration differs from many other IT support. We do not have lengthy tie ins, and can provide ad hoc assistance when needed.

If you are looking for IT support, we always recommend you look at the options available, but we would always suggest you give us a call. We offer a free systems audit and are keen to help local businesses. If you need advice on how to bring your IT systems up to speed, please feel free to get in touch. 

Benefits of Cloud Migration

Benefits of Cloud Migration

The Top 4 Benefits of Cloud Migration

The cloud offers numerous benefits to forward-thinking businesses that want to work smarter. Cloud-based IT solutions provide superior flexibility and efficiency than traditional on-premises infrastructures. But even though this sounds great, there are challenges!

To give you the best chance of success, we’ve listed the five biggest challenges businesses face and how you can overcome them when you migrate over to the cloud

 Common Challenges

  1. User adoption

Stakeholder buy-in is the most common cause of issues and obstacles during cloud migration. Give someone a straight choice between learning a new process or system and sticking with what they already know, and most will choose the latter.

Many businesses work with cloud migration specialists to overcome this problem. From onboarding support to tailored training courses, specialist consultants offer a range of cloud services to help staff adapt to new systems confidently embrace future advances.

  1. Cost

Managing internal servers isn’t just time-consuming, it’s expensive. While cloud can be a cost-effective option, cloud costs include the up-front costs of transferring your data, and ongoing service and maintenance charges. You may also need to budget for staff training to get everyone up to speed.

Working with third-party IT consultants such as ourselves, ensures that you can streamline the process and significantly reducing your migration costs. Experience tells us that outsourcing IT support isn’t only more cost-effective than building an in-house team, it gives you access to unparalleled knowledge and experience, in our case that is over 25 years!

Sometimes full migration isn’t always the best option, but our engineers can advise you on the best solution for your business. For example, a hybrid approach might be a better, more affordable option if you don’t have to contend with sudden usage spikes. 

  1. Data security

Cloud security is complex. In public cloud environments, the provider and the customer share responsibilities. Physical infrastructure security, including servers and data centres, typically falls to the provider. Customers are responsible for their applications and data.

Data protection, access control, and identity management each play a crucial role in securing your cloud. To maintain robust security across your business, staff must know how to safely transfer, access, and manage data in the cloud – and what to do in the event of a breach. This requires regular training and accessible support – Which is something that the Systems Integration experts are more than happy to help you with.  

  1. Downtime

Cloud configuration has a vast impact on system performance. For example, inadequate capacity planning can result in resource shortages during peak times, leading to sudden service outages. Not only does this impact your bottom line, but it can also erode customer trust and your reputation. After all, who wants an unreliable supplier?

We can help you avoid this pitfall by configuring your cloud with scalability and multiple levels of redundancy in mind. This includes setting up load balancers, distributed databases, and multiple server instances across different availability zones or regions. Additionally, we can monitor performance and capacity over time to anticipate resource requirements and prevent overloads.

 The value of migrating to the cloud with Systems Integration

There are many steps to successful cloud migration – from finding the right platform to configuration. As cloud migration specialists, we provide guidance and support at every stage to make the process as smooth as possible. We work with you to understand your needs and find a solution to match while providing expert advice on any issues that arise quickly and cost-effectively.

If your business is looking to take the step over to the cloud, then please get in touch. 

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