Common IT Issues And Fixes

Common IT Issues And Fixes

IT Support Troubleshooting Guide for Common Issues

As experienced IT support providers, we come across many IT issues that are quite easily rectified.  This month we look at the most common problems we help our clients with, some are simple, but some may prove more tricky – If that is the case don’t hesitate to contact the System Integration support team for further assistance.

General Troubleshooting Tips:

  • Restart the Device: A simple restart can often resolve temporary glitches and software conflicts.
  • Check Cables and Connections: Ensure all cables are securely plugged into your computer, monitor, router, and other peripherals.
  • Update Software and Drivers: Outdated software and drivers can cause compatibility issues and security vulnerabilities. Regularly update your operating system, applications, and device drivers.

Specific Issues and Solutions:

  • Slow Performance:
    • Close unnecessary programs running in the background.
    • Run a disk cleanup to remove temporary files and free up storage space.
    • Check for and remove malware or viruses that could be consuming resources.

Slow Internet Connection:

    • Restart your router and modem.
    • Check your internet service provider (ISP) for outages in your area.
    • Test your internet speed using online tools and compare it to your subscribed plan.
  • Password Issues:
    • If you forgot your password, try resetting it using security questions or a registered email address.
    • For complex password management, consider using a password manager tool.
  • Printer Problems:
    • Ensure the printer is turned on and properly connected (wired or wireless).
    • Check for and clear any paper jams or errors displayed on the printer panel.
    • Make sure the correct printer is selected in your software applications.
  • Software Errors:
    • Identify the error message and search online for solutions related to that specific error code.
    • Reinstall the problematic software if the error persists.

Additional Resources:

  • Many software vendors provide online troubleshooting guides and FAQs on their websites.
  • It can be noted that our technicians have a vast knowledge of software, their functionalities, and can often provide guidance or even provide access to the manufacturers software documentation that may not be initially provided.

Always Remember:

  • If you do have an issue you cannot resolve, document the problem and what you have done:  Notes on the symptoms, error messages, and any troubleshooting steps you’ve already tried, will provide are vital for to support technicians to be able to identify faults
  • Be Clear and Concise: The more information you provide about the problem, the faster the IT team can diagnose and resolve it.

The team at Systems Integration are always on hand to assist if you do have any IT issues, so please feel free to get in touch, if your or your business need any advice

National or Local IT Support – Which Is Best For You

National or Local IT Support – Which Is Best For You

Local or National IT Support

When looking for IT support, should you consider a large National Firm or a local business? This month we tell you the compelling reasons to choose a local IT support company over a national one, particularly for businesses in Swindon, and Wiltshire.

Faster response times and on-site support: Being Swindon based, we are physically closer, allowing us to respond to urgent issues more quickly and efficiently. Whether it’s a hardware failure or a software glitch, we can get a technician onsite quickly, saving valuable downtime and minimising disruptions.

Personalized service and understanding of your specific needs: Being local we do tend to have a smaller clientele, allowing them to provide more personalised attention and develop a deeper understanding of your unique business needs, IT environment, and local regulations.

Community investment and relationship building: Choosing a local company such as ourselves keeps your money circulating within the Swindon community, supporting local jobs and businesses. (The team at Systems Integration are all residents). You are also more likely to build a long-term relationship with our technicians and will get to know the people you will be working with, fostering trust and collaboration.

Knowledge of local infrastructure and regulations: Being local means we are familiar with the specific internet service providers, telecoms, and data security regulations relevant to Swindon and Wiltshire. This local knowledge can be invaluable in troubleshooting issues and ensuring compliance.

Potential for cost-effectiveness: While national companies may offer economies of scale, as a local IT Support we have lower overhead costs, which can translate to more competitive pricing. Additionally, you will not be paying for travel costs for on-site support.

Focus on small and medium businesses: We specialise in serving small and medium businesses (SMBs), meaning we understand the unique challenges and budgets of businesses in your size range. This can lead to more tailored solutions and cost-effective options.

  • Experience, expertise and reputation: Do they have a proven track record of success with businesses like yours? If you are a SME in Swindon, then our reputation alone can give assurance that we know how to make IT partnerships last. Google reviews for local businesses such as ours are purely for us, unlike National Companies who may have tens of reviews, but are they for your local branch?
  • Pricing and transparency: We pride ourselves on our prices. We offer clear and competitive fees? And can they be tailored to your business needs? This is where System Integration differs from many other IT support. We do not have lengthy tie ins, and can provide ad hoc assistance when needed.

If you are looking for IT support, we always recommend you look at the options available, but we would always suggest you give us a call. We offer a free systems audit and are keen to help local businesses. If you need advice on how to bring your IT systems up to speed, please feel free to get in touch. 

Benefits of Cloud Migration

Benefits of Cloud Migration

The Top 4 Benefits of Cloud Migration

The cloud offers numerous benefits to forward-thinking businesses that want to work smarter. Cloud-based IT solutions provide superior flexibility and efficiency than traditional on-premises infrastructures. But even though this sounds great, there are challenges!

To give you the best chance of success, we’ve listed the five biggest challenges businesses face and how you can overcome them when you migrate over to the cloud

 Common Challenges

  1. User adoption

Stakeholder buy-in is the most common cause of issues and obstacles during cloud migration. Give someone a straight choice between learning a new process or system and sticking with what they already know, and most will choose the latter.

Many businesses work with cloud migration specialists to overcome this problem. From onboarding support to tailored training courses, specialist consultants offer a range of cloud services to help staff adapt to new systems confidently embrace future advances.

  1. Cost

Managing internal servers isn’t just time-consuming, it’s expensive. While cloud can be a cost-effective option, cloud costs include the up-front costs of transferring your data, and ongoing service and maintenance charges. You may also need to budget for staff training to get everyone up to speed.

Working with third-party IT consultants such as ourselves, ensures that you can streamline the process and significantly reducing your migration costs. Experience tells us that outsourcing IT support isn’t only more cost-effective than building an in-house team, it gives you access to unparalleled knowledge and experience, in our case that is over 25 years!

Sometimes full migration isn’t always the best option, but our engineers can advise you on the best solution for your business. For example, a hybrid approach might be a better, more affordable option if you don’t have to contend with sudden usage spikes. 

  1. Data security

Cloud security is complex. In public cloud environments, the provider and the customer share responsibilities. Physical infrastructure security, including servers and data centres, typically falls to the provider. Customers are responsible for their applications and data.

Data protection, access control, and identity management each play a crucial role in securing your cloud. To maintain robust security across your business, staff must know how to safely transfer, access, and manage data in the cloud – and what to do in the event of a breach. This requires regular training and accessible support – Which is something that the Systems Integration experts are more than happy to help you with.  

  1. Downtime

Cloud configuration has a vast impact on system performance. For example, inadequate capacity planning can result in resource shortages during peak times, leading to sudden service outages. Not only does this impact your bottom line, but it can also erode customer trust and your reputation. After all, who wants an unreliable supplier?

We can help you avoid this pitfall by configuring your cloud with scalability and multiple levels of redundancy in mind. This includes setting up load balancers, distributed databases, and multiple server instances across different availability zones or regions. Additionally, we can monitor performance and capacity over time to anticipate resource requirements and prevent overloads.

 The value of migrating to the cloud with Systems Integration

There are many steps to successful cloud migration – from finding the right platform to configuration. As cloud migration specialists, we provide guidance and support at every stage to make the process as smooth as possible. We work with you to understand your needs and find a solution to match while providing expert advice on any issues that arise quickly and cost-effectively.

If your business is looking to take the step over to the cloud, then please get in touch. 

Correct Installation Of Structured Cabling

Correct Installation Of Structured Cabling

Correct Installation Of Structured Cabling

If you are looking to extend your office or move your business premises, you will know that you are going to be faced with some installation problems.  Structured data cabling installation is a complex process. Without the correct guidance from an experienced professional – like Systems Integration you could be putting your business and employees at risk.

This month we take a look at why it is important to use professionals such as ourselves to help you with your office move or extension

Data cabling is a method that connects electronic devices within an IT system. It can connect many devices such as PCs, phones, and security cameras. You may be thinking – connecting electronic devices is easy. However, that statement couldn’t be further from the truth.

A structured cabling installation plan will need to be created to ensure that cables are grouped safely – to avoid any interference to the network. There are a lot of factors you need to consider, like the equipment you use and the floorplan of your workspace.

Our expert team use their IT knowledge/experience – to put together a strategic plan unique to your business and organisation’s needs. We ensure that cables are labelled accordingly and installed safely so your network can run efficiently. Without this knowledge and hindsight, you could end up with your system being correctly installed. Which will cause problems to your network further down the line.

Incorrect installation equates to hazards
Failure to install your structured cabling system correctly could pose a serious safety hazard to your and staff, communication issues for your business and serious technical issues to your IT infrastructure.  For example, bundling together too many cables will create excess heat, which can cause damage and interfere with the network. It can also pose a fire hazard. Therefore, it is crucial that you hire an experienced provider who has the right knowledge.

There are also unsafe locations for you to install a data cabling system. For example, you should avoid running data cables beneath any flooring or over an electrical conduit. Installing structured cabling in the wrong place will be deemed unsafe, and you are putting your workplace and employees at risk.

Avoid costly mistakes
If you take structured cabling installation into your own hands, you could end up making costly mistakes that have a detrimental impact on your business. The System Integration Engineers understand that companies need to maximise their profits to grow. That is why we truly believe that elements such as data cabling installation should be left to an experienced professional. Failure to install your system correctly could cost you. We also have foresight ensuring that when we lay cabling, we build it on the premise that you will be looking to extend in the future, making it a scalable.

One of the great things about structured cabling installation is that it is meant to save your business money. By simplifying your IT system, you no longer have to deal with multiple systems that can cost you a lot of money to run.

If you would like to know more about data and structured cabling installation, feel free to get in touch or book a free consultation and speak to one of our experts.

Choosing The Right IT Support For Your Business

Choosing The Right IT Support For Your Business

 How to choose the right IT Support Plan.

Choosing the right IT support plan for your business is crucial to ensure your IT infrastructure is running smoothly and securely. This month we tell you how to go about finding out what you need and to ensure that the package you select is right for your business.

Here’s a step-by-step guide to help you make an informed decision:

  1. Assess your IT needs:
  • Identify your IT assets: Make a list of all your hardware and software, including computers, servers, networks, and applications. This will give you a clear picture of your IT environment.
  • Evaluate your current support: Consider your current IT support situation. Are you relying on in-house staff, external vendors, or a combination of both? What are your pain points and areas for improvement? Do you always need IT support? If you have an in-house team, are they being fully utilized or are you better outsourcing? (See below)
  • Assess your business goals: Understand your short-term and long-term business objectives. How will IT support help you achieve these goals? What level of support do you need to maintain operational continuity?


  1. Define your IT support requirements:
  • Support level: Determine the level of support you need, whether it’s basic break-fix, proactive monitoring, or comprehensive managed services.
  • Response time and resolution time: Consider how quickly you need issues to be addressed and resolved. Define acceptable response and resolution times for different types of incidents.
  • On-site or remote support: Decide whether you need on-site support, remote support, or a combination of both. Consider your geographic location and the availability of on-site technicians.


  1. Research and compare IT support providers:
  • Even though we have full confidence in the support we can provide, we still suggest you gather recommendations: Ask colleagues, business partners, or industry peers for recommendations on IT support providers.
  • Check online reviews: Read reviews from other businesses on websites like  Google My Business, Yelp and Yell.
  • Request proposals: Systems Integration have no qualms about providing references free Quotes, and neither should any other outsourced IT support Providers. We always suggest that you carefully evaluate their offerings, pricing, and service level agreements (SLAs).


  1. Evaluate provider qualifications:
  • Experience and expertise: Ensure the provider has experience in supporting businesses of your size and industry. Check their credentials and certifications.
  • Technical capabilities: Assess the provider’s technical capabilities and their ability to support your specific IT infrastructure.
  • Communication and customer service: Evaluate communication style, responsiveness, and customer service reputation.


  1. Make a decision, select the right IT support and implement the plan:
  • Select the best fit: Choose the IT support provider that best aligns with your needs, budget, and business goals. If you have any doubts about your current supplier, then you have nothing to lose by contacting us.
  • Negotiate terms: We offer flexible no fixed term contracts, does you current supplier offer that? You are the customer and are in the position to negotiate the contract terms, including pricing, SLAs, and any additional services you may require.
  • Establish a relationship: Build a strong working relationship with your IT support provider. Communicate clearly about your expectations and provide regular feedback.

If your business is in a position where you want to revisit your current IT requirements than please get in touch. For the past +25 years we have been providing IT support for local Swindon and Wiltshire businesses and we know we can help…


How Outsourced IT Can Help Your Business Grow

How Outsourced IT Can Help Your Business Grow

How Outsourcing IT Can Help Your Business Grow

Did you know that when you outsource your IT there are many benefits. Not just having the knowledge that all your IT problems are taken managed and taken care of in a compliant manner, but with businesses such as us on your side, you can grow your business in a number of ways, including:

  • Freeing up your time and resources to focus on core business activities. When you outsource your IT support with Systems Integration, you can free up your time and resources to focus on the things that you do best, such as growing your business and serving your customers.
  • We provide access to expertise and experience that you may not have in-house. We have a team of experienced and knowledgeable IT professionals who can provide you with the expertise and support that you need to keep your IT systems running smoothly and efficiently.
  • Helping you to stay up-to-date with the latest technology trends. Systems Integration’s outsourced IT support helps you to stay up-to-date with the latest technology trends and ensures that you are using the most efficient and effective IT solutions for your business.
  • Scaling your IT infrastructure as your business grows. Our IT support clients can scale their services to meet the needs their growing business, so they don’t have to worry about overinvesting in IT resources.

Here are some specific examples of how our IT support can help you to grow your business:

  • Help you to launch new products or services. When you are launching a new product or service, you need to have a reliable and scalable IT infrastructure in place. Systems Integration can help you to set up and manage your IT infrastructure so that you can focus on launching your new product or service on time and within budget.
  • Support your remote workforce. If you have a remote workforce, you need to have a way to provide them with support. We can provide remote IT support to your employees, so they can get the help they need when they need it, no matter where they are located.
  • Help you to expand into new markets. If you are planning to expand your business into new markets, you need to have a way to support your IT infrastructure in those markets. We have a National presence, so we can provide you with IT support in any market where you operate.

Overall, our IT support can be a valuable asset for businesses of all sizes. By outsourcing your IT support with us, you can free up your time and resources to focus on core business activities, gain access to expertise and experience that you may not have in-house, stay up-to-date with the latest technology trends, and scale your IT infrastructure as your business grows.

As leading local Wiltshire IT Support providers, we can obviously help, but if you new to seeking outsourced IT support and are wondering how to choose a local company, here are some tips for choosing the right outsourced IT support provider your business.

  • Make sure the provider has a good reputation and is experienced in working with businesses in your industry.
  • Ask the provider about their security and disaster recovery procedures.
  • Make sure the provider offers a variety of services that meet your needs.
  • Get a quote from multiple providers before making a decision.

By following these tips, you can ensure the IT partner you choose is right for your business.  And is one that can not only help you now, but also in the future when your business starts to grow. Systems Integration have been helping business across Swindon and Wiltshire do just this for the past 25+ years. So if you are looking to grow your business and do not want any IT headaches in the future, feel free to get in touch. 

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