How to choose the right IT Support Plan.

Choosing the right IT support plan for your business is crucial to ensure your IT infrastructure is running smoothly and securely. This month we tell you how to go about finding out what you need and to ensure that the package you select is right for your business.

Here’s a step-by-step guide to help you make an informed decision:

  1. Assess your IT needs:
  • Identify your IT assets: Make a list of all your hardware and software, including computers, servers, networks, and applications. This will give you a clear picture of your IT environment.
  • Evaluate your current support: Consider your current IT support situation. Are you relying on in-house staff, external vendors, or a combination of both? What are your pain points and areas for improvement? Do you always need IT support? If you have an in-house team, are they being fully utilized or are you better outsourcing? (See below)
  • Assess your business goals: Understand your short-term and long-term business objectives. How will IT support help you achieve these goals? What level of support do you need to maintain operational continuity?


  1. Define your IT support requirements:
  • Support level: Determine the level of support you need, whether it’s basic break-fix, proactive monitoring, or comprehensive managed services.
  • Response time and resolution time: Consider how quickly you need issues to be addressed and resolved. Define acceptable response and resolution times for different types of incidents.
  • On-site or remote support: Decide whether you need on-site support, remote support, or a combination of both. Consider your geographic location and the availability of on-site technicians.


  1. Research and compare IT support providers:
  • Even though we have full confidence in the support we can provide, we still suggest you gather recommendations: Ask colleagues, business partners, or industry peers for recommendations on IT support providers.
  • Check online reviews: Read reviews from other businesses on websites like  Google My Business, Yelp and Yell.
  • Request proposals: Systems Integration have no qualms about providing references free Quotes, and neither should any other outsourced IT support Providers. We always suggest that you carefully evaluate their offerings, pricing, and service level agreements (SLAs).


  1. Evaluate provider qualifications:
  • Experience and expertise: Ensure the provider has experience in supporting businesses of your size and industry. Check their credentials and certifications.
  • Technical capabilities: Assess the provider’s technical capabilities and their ability to support your specific IT infrastructure.
  • Communication and customer service: Evaluate communication style, responsiveness, and customer service reputation.


  1. Make a decision, select the right IT support and implement the plan:
  • Select the best fit: Choose the IT support provider that best aligns with your needs, budget, and business goals. If you have any doubts about your current supplier, then you have nothing to lose by contacting us.
  • Negotiate terms: We offer flexible no fixed term contracts, does you current supplier offer that? You are the customer and are in the position to negotiate the contract terms, including pricing, SLAs, and any additional services you may require.
  • Establish a relationship: Build a strong working relationship with your IT support provider. Communicate clearly about your expectations and provide regular feedback.

If your business is in a position where you want to revisit your current IT requirements than please get in touch. For the past +25 years we have been providing IT support for local Swindon and Wiltshire businesses and we know we can help…


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